Guests (Valyak)
- In the Valyak app, or at guest.valyak.com/profile, open Profile.
- Choose Delete my account. The screen lists what is erased and what is kept.
- Enter the one-time code we send to your phone to confirm.
You are signed out at once. You cannot delete your account while a ticket is still open; finish or close it first.
If you can no longer sign in, write to privacy@valyak.com with the phone number on your account and we will help you.
Valet staff (Valyak Valet) and merchants (Valyak Merchant)
Send us a request through the contact form (choose "Delete my account"), or write to privacy@valyak.com, with your name, your venue or business, and the phone number or email on your account. We confirm the request with you and complete it within [30] days. You may also ask your venue's manager, who can request it for you.
What we delete
- your name, mobile number and email address;
- your saved cars;
- the plate number, car make, model, colour and year, description, photos and comments on your tickets;
- your devices, notifications and sign-in sessions;
- for staff: contact details, and the bank account details used for withdrawals (only the last four digits remain);
- your stored payment card, held by Stripe; any Valyak+ membership is cancelled.
What we keep, and for how long
- Payments and tips (amount, date, venue, card brand): [N] years, because UAE law requires financial records.
- Ticket records without your car or personal details: [N] years, for the venue's records.
- For staff: shifts, tips and withdrawals without personal details: [N] years, for payroll and financial records.
- A minimal account record with no name, number or email, so the records above stay valid. It cannot be used to identify you or to sign in.
Referral credits and passes on a deleted account are forfeited.